Terms and conditions for subscribing to electronic services:

• The customer releases the bank from any responsibility resulting from any failure or damage that may be caused to him as a result of his (the customer's) non-compliance with these terms and instructions or as a result of his misuse of the service, without the need to give reasons.
• The bank, without any responsibility, has the right to reject the customer's request to subscribe to electronic services, without the need to give reasons.
• If the bank approves the customer's request to subscribe to the service, the bank provides the customer with an identification code and a secret number in a sealed envelope.
• The responsibility of the customer, upon receiving the identification code and password, is to ensure that the envelope is sealed tightly. On the contrary, he must immediately go to the branch that deals with him and inform him of this, as well as in the event of losing the envelope before use, and the bank is not responsible if the customer does not follow the mentioned procedures. As for confidentiality around the identification code and password, it is the responsibility of the customer alone.
• The customer acknowledges that all the operations that are carried out through the identification code and the password have been carried out by him, and that the official documents are authentic. The customer also acknowledges that the bank does not bear any responsibility resulting from any of the operations executed through the service, whatever their type or source, as long as they are issued in accordance with their own terms.
• In the event that the password is entered incorrectly for five consecutive times for ahli Mobile service, the service will be temporarily suspended, and the customer must visit his branch to reactivate the service.
• In the event that the customer knows that the identification code or password has been discovered by any other person, he must inform the bank in writing, and the customer remains responsible for all operations carried out using the identification code and password, until the end of the working day following the date of receipt of the written notification by the bank.
• The bank is not responsible for any losses incurred by the customer or others as a result of the customer entering the account numbers transferred from him/or to it in a wrong way, and it is solely responsible for checking the account numbers, and the bank is exempted from any responsibility that may result from that.
• The Bank is not responsible for any damages that may be caused to the customer as a result of communication networks, poor transmission and/or poor reception, and the Bank is not responsible for any intentional malfunction caused by hacking of the customer's computer.
• The bank shall have the right to suspend this service and/or temporarily block it from the customer or cancel it in case the customer breaches his contractual obligations with the bank.
• The Bank has the right, at any time it wants, and without prior notice, to make any modification, addition, change and/or cancellation of any of the services provided within the service or in the related software, after informing the customer at the customer's address as confirmed to the Bank.
• In the event that the customer requests a cheque book through the service, the bank has the right to approve or reject the request, and in the event of approval, the customer authorizes the bank to charge the fees to his account and/or accounts, and the customer must go to his branch to receive the cheque book duly.
• The customer is obligated not to exceed the maximum allowed daily or monthly financial transfer, and within the actual balance available in the accounts, in accordance with the instructions of the bank in this regard.
• The process of sending notifications about transactions executed by electronic means is governed by the applicable laws and regulations, mentioning that the customer cannot cancel an order using the service, noting that these operations are considered to have been done with the customer's consent.
• It is understood by the customer that subscribing to the service automatically gives him all the services mentioned in it, and if he wishes not to use and/or cancel any service, he must submit an official request to the bank.
• The customer acknowledges that sending the text message is equivalent to informing him of the transactions that take place on his account and disclaims the bank’s responsibility for sending written notifications in the event of sending a text message. Sending the message from the bank is considered a final sending to him and he forfeits his right to object to the non-delivery of the message to him because the mobile phone is locked, disconnected, disabled, and/or not read by him.
• In the event that the account is joint, and the account holders wish to obtain electronic services, the following is required:
• If the person authorized to sign on behalf of the account is a single person whose approval is required to subscribe to this service.
• If the person authorized to sign on behalf of the account is more than one person collectively, it is required that all of them sign the application for subscription to the service, and the identification code and password are issued and handed over to their authorized signatories based on an authorization signed by all authorized signatories acknowledging this, and any operation that takes place on this account using the identification code and password is valid and approved by the account holders and they are not entitled to withdraw or object to it.
• If the account is managed by more than one person jointly and/or individually, then any of the individual authorized persons has the right to request to participate in this service and receive the identification code and the password, and it is required that the rest of the partners sign the forms requested by the bank that indicate that.
• The bank is not obligated to issue any notices of the executed operations, and the customer cannot cancel an order through the service, and these operations are considered to have been done with the customer's approval.
• Banking services are generally suspended from the customer in the event of a precautionary seizure of the account.
• It is prohibited to issue electronic services to customers on the banned lists, whether the account opened with the bank is an individual, a sole proprietorship, a company or a corporate account.
• The customer releases the bank from any responsibility in the event the bank sends a text message to the customer by mistake, and the bank does not in any way incur any damage or liability resulting from or related to that.
• The Bank shall not bear any responsibility in the event of irregularity or discontinuation of the service or inaccuracy in the information extracted by it.
• The bank has the authority to stop any service(s) it provides to the customer in cases in which the bank estimates that there is doubt or suspicion about the correctness of the instructions received or the operations carried out by the customer using cards, mobile phone, the Internet, or any other means of dealing, or in case of suspicion of any breach of the information without any responsibility on the customer, provided that the customer is notified of that, and despite the bank’s use of possible security means to protect against the risks of the openness of communication networks, the bank is not responsible for any damage that may be caused to the customer as a result of the risks arising from the use of these networks and that the customer alone bears all the risks resulting from the use of the service he requested.
• The customer authorizes the bank to debit all commissions and expenses arising from the use of electronic services on any of the customer's accounts at the bank.
• The SMS service indicates that the bank sends short text messages to the customer on his mobile phone, so that these messages include information about the services that the bank provides or develops or any other information that the bank deems appropriate.
• The customer acknowledges the validity of the bank's records, so that it is considered conclusive and binding evidence in this regard and the customer forfeits his right permanently and irrevocably by requesting the decisive pledge to the chairman of the board of directors and/or members of the board of directors and/or the general manager and/or any of the bank's employees in terms of any lawsuit related to the bank, whether civil or criminal, and for any reason.
• The customer acknowledges that all types of electronic transactions related to all bank operations are valid and acceptable as an argument in the evidence against the customer, and are not revocable in any way, and therefore the customer forfeits his right to challenge them in the future or to argue that they are not valid, irrevocably and permanently. The concept has it that electronic transactions include, but are not limited to: data, text, images, shapes, symbols, sounds, databases and computer programs, in addition to the electronic data exchange process, which also includes information message, electronic record, electronic contract and electronic signature, including information processing system, fax messages and e-mail, and the customer agrees that once he sends the information message, it becomes a conclusive presumption that the customer has received it, and it is considered productive of its effects against him.

Terms and conditions for electronic transfer:

• Where Jordan Ahli Bank has offered the electronic transfer service from the customer's account to other accounts inside or outside Jordan Ahli Bank, whether these accounts belong to the customer himself or other customers and the customer desires to benefit from this service, the customer acknowledges the following:
• The customer enters the account numbers to which he wishes to transfer, provided that these accounts are not among the accounts whose owners refuse to accept deposits and transfers from others.
• It is known to both parties (the bank and the customer) that the transfer process and if it is successfully completed, neither of the two parties can retract it, and the financial transfer process is valid and legally enforceable once it is completed.
• The bank has the right to reverse the restrictions in the event the beneficiary rejects the transfer value - the money transfer - and the bank does not have any responsibility in the event of its refusal to transfer the money.
• The customer acknowledges that the transfer process took place at his personal responsibility without any responsibility incurred by the bank, whether there was an error in the value of the transfer or an error at the time of the transfer or an error in the account number of the beneficiary of the transfer process.